Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@multiu.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases. We cannot accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to receive a different item is to return the item you have. Once the return is accepted, place a separate order for the replacement item.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition in which it was received: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We’ll notify you after we receive and inspect your return and let you know whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@multiu.com.